Table of Contents
Customer Support
Customer Support.
So, here at batteriesontheweb we cherish our customer support record. However, we are not perfect and disputes can arise. For this reason, we supply the following e-mail address and contact names.
pellontyres@btconnect.com or by land line 01422-410899 please ask for Alex. Naturally, this line is available in normal working hours. Importantly, this number should be sufficient to answer any of your queries.
You may require advice about leisure batteries or how to jump start your car on a cold winters morning ?Just give us a ring.
- Understand customer needs. Many require their new car batteries urgently. Not surprisingly, we endeavour to give the customer the quickest turnaround possible. However, many of our battery products are very heavy and require delivery by specialist transport. Of course, this could be by pallet or via our own transport. So, by doing this, we can ensure that the battery product arrives at your destination! In tact and ready to go on to the vehicle.
- Seek and analyse customer feedback. So feedback is important to us, so if you have a problem, please contact me at ericatpellon@gmail.com, and I will endeavour to sort out any problem, good or bad!
- Delight your customers with WOW! …WOW is difficult with a dull product such as car batteries. However, the fact that we do deliver as above means that many of our customers do get the WOW feeling.
- Set and communicate clear standards. Our main problem is images that match the battery on your vehicle. However, we do try to take images as accurate as possible with the best description possible.
- Of course, this can still be difficult and seems to be a problem with Optima batteries. Optima batteries come with many little quirks ! Some have small breather holes, and others do. Consequently, from time to time, we do have small mismatches, but we always correct them to the satisfaction of our customers.
- Importantly, we will also collect our customers old batteries when delivering in our own vehicles. These are normally truck and larger leisure batteries. So we have a licence to carry scrap items, including batteries.
